Business Value Assessment
SAP CX Total Cost of Ownership Calculator
Business Value Assessment

How much is your fragmented
CX stack really costing you?

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Disconnected point solutions across sales, service, and marketing
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Custom integrations that break with every upgrade
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Agent context-switching across multiple platforms per interaction
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Duplicate licences, redundant data, and no single customer view
Enter your figures below and see the 3-year value of consolidating on SAP CX
30%
Avg. platform cost reduction
22%
Agent productivity uplift
18mo
Typical payback period
1
Step 1 of 3
Business Profile
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Step 2 of 3
Technology
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Step 3 of 3
CX Metrics
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Your Results

Tell us about your business

We use this to calibrate your business value estimate based on SAP customer benchmarks.

Organisation
Used to personalise your results summary
Scale & Workforce
Approximate annual revenue (in millions USD)
Sales reps, service agents, and customer-facing staff
Includes salary, benefits, facilities, and overhead

Current technology investment

Help us understand your current CX technology landscape and associated costs.

Platform Spend
CRM, service platforms, marketing tools, analytics, and integration costs
Separate platforms across sales, service, marketing, and commerce
IT & Integration Overhead
Integration maintenance, upgrades, custom development, and support
Cost to build and maintain data flows between CX tools

Your customer experience metrics

These inputs drive the customer retention and service efficiency calculations.

Service Volume
Total inbound service interactions per year across all channels
Average time to resolve a customer contact from start to finish
Customer Value
Percentage of customers who do not renew or repurchase each year
Expected net revenue from an average customer over their full lifetime
Your 3-Year Business Value Estimate
Estimated Total Value with SAP CX
$0
Based on your inputs • SAP CX Suite benchmark data
0%
3-Year ROI
0 mo
Est. Payback
$0
Avg Annual Value
Revenue
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CX Employees
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Current Tech Spend
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Churn Rate
—

Current State vs. SAP CX — Annual Cost Comparison

Current State Annual Costs
CX Platform Licences —
Custom Integration —
IT Admin (CX Systems) —
Total Annual Cost —
With SAP CX Annual Costs
CX Platform Licences —
Custom Integration —
IT Admin (CX Systems) —
Total Annual Cost —

Value Breakdown — 3-Year Impact

Technology Consolidation
$0
30% reduction in CX platform costs through consolidation to a unified SAP CX Suite
Agent Productivity Gains
$0
22% productivity improvement through AI-assisted workflows and unified agent desktop
Customer Retention Value
$0
20% reduction in customer churn through connected experience and proactive engagement
IT Efficiency Savings
$0
40% reduction in IT admin burden by eliminating custom integrations and fragmented tooling
Handle Time Reduction
$0
18% reduction in avg. handle time through intelligent case routing and knowledge assistance
Business Value Distribution — 3-Year Horizon
Ready to validate this estimate for your organisation?
Our CX value advisors will build a tailored business case using your specific SAP landscape data and industry benchmarks.
Schedule a Value Discovery Session

* Estimates are based on aggregated SAP customer benchmark data and industry research. Results will vary based on your specific implementation, business processes, and organisational maturity. This tool is for indicative purposes only.